Help & Support

Frequently Asked Questions

Everything you need to know about our luggage delivery service. Can't find the answer? Contact our friendly team.

Booking & Payments

Collection & Delivery

Pricing & Coverage

Baggage Requirements

Insurance & Safety

If the cruise line you are sailing with is not in the list shown, please reach out via our enquiry form and the Baggex Team will confirm if we are able to assist.

Still Have Questions?

Our team is here to help. Call us or send an enquiry.

Frequently Asked Questions

Booking & Payments

Do I need my cabin number to make a booking?

How do I book?

Can I cancel my booking?

What payment methods do you accept?

Collection & Delivery

When will I know my collection date?

When will my luggage be collected before my cruise?

When will my luggage be returned after my cruise?

Pricing & Coverage

Do you charge different prices depending on where I live or which cruise line I sail with?

Do you collect luggage outside the UK?

Baggage Requirements

How much can each suitcase weigh?

What items can't I send?

Do I need to lock my suitcase?

Can you transport mobility equipment?

Insurance & Safety

Is my luggage insured?

Is my personal information safe?

Still Have Questions?